EU, UK & CH: Yokoy Platinum Visa cards
By Yokoy1 author42 articles
- Getting started with Yokoy Platinum Visa cardsAs card admin, your new Yokoy Platinum Visa offers you a range of features to make managing your company’s card spending much easier.
- Using your Yokoy Platinum Visa cardYour new Yokoy Platinum Visa card offers you a range of features to make managing your expenses much easier.
- What‘s a virtual card and when should I use one?Learn about the differences of virtual and physical cards and when you should consider which card type.
- Yokoy Platinum Visa card FAQsHere you’ll find some of the commonly asked questions about the Yokoy Platinum Visa cards.
- Why can‘t I ship the card to my country?You can only request that a card be shipped to your address if you live in a country where Yokoy Platinum Visa cards are available.
- Card dispute typesLearn how to dispute suspicious or incorrect transactions on your Yokoy Platinum Visa card – including steps to be taken and required proof.
- Activating your Yokoy Platinum Visa cardIf a Yokoy Platinum Visa card has been pre-ordered for you, follow these steps to activate it and complete the order process.
- Is my Yokoy Platinum Visa Card free of charge?In general, our company card is free of charge and unlimited available.
- What features does my Yokoy Platinum Visa card have?You can manage your card directly in our web and mobile app.
- How can I freeze my Yokoy Platinum Visa card?Freezing your card temporarily pauses transactions from being made with your card.
- How can I see my Yokoy Platinum Visa card details?You can use your card details to make purchases or reservations online.
- How can I look up the PIN of my Yokoy Platinum Visa card?You forgot the PIN of your Yokoy company card? Don‘t worry. Yokoy offers you a quick and easy way to look it up.
- How do I change the phone number or security questions associated with my Yokoy Platinum Visa card?Update the phone number or security questions used to verify online transactions.
- How can I change the PIN for my Yokoy Platinum Visa card?Update your card PIN at any time directly in Yokoy.
- Reporting your Yokoy Platinum Visa card as lost or stolenReporting your card as lost or stolen stops transactions from being made with your card.
- How can I get support for my Yokoy Platinum Visa card?Contact us for help with your card.
- How can I view my spend controls of my Yokoy Platinum Visa card?Spend controls show your spend limits to specific merchant categories, general spend limits, and if your card is enabled for ATM withdrawal.
- My Yokoy Platinum Visa card has been automatically frozenYour card has been frozen or will be frozen due to too many late receipts? Solve this issue by matching and submitting your expenses.
- Request a Yokoy Platinum Visa cardGet a company card to pay for your expenses.
- Reporting fraudulent transactions on your Yokoy Platinum Visa card as a cardholderIf you detect suspicious activity on your card, you need to contact your Yokoy Platinum Visa card admin and freeze your card.
- Protecting your Yokoy Platinum Visa cardEnsure your Yokoy Platinum Visa card information is secure and protect your company from transaction fraud.
- Creating an account for Yokoy Platinum Visa cards – EU & UKFollow these steps to implement a Yokoy Platinum Visa card account for your company.
- Creating an account for Yokoy Platinum Visa cards – SwitzerlandFollow these steps to implement a Yokoy Platinum Visa card account for your company.
- Which account are my Yokoy Platinum Visa cards connected to?In this article, you can learn more about your card account and our partner, Modulr.
- Managing account funding for your Yokoy Platinum Visa cardsManaging the funds in your card account is simple and quick to do.
- Ordering Yokoy Platinum Visa cardsOnce you’ve opened a card account for your Yokoy Platinum Visa cards, follow these steps to begin the card ordering process.
- Canceling a Yokoy Platinum Visa card orderYou can cancel your order of Yokoy Platinum Visa cards at any time before they are activated.
- Managing your company’s Yokoy Platinum Visa cardsAs a card admin, you have an overview of your company‘s cards and can take certain actions.
- Automatically freeze a card when too many receipts are lateEncourage cardholders to match and submit their card expense reports in time by temporarily preventing them from making payments.
- How do I check changes made to my Yokoy Platinum Visa cards?As a card admin, you can view a history of changes made to your Yokoy Platinum Visa cards in Account and admin.
- Enabling employee card requestsSet up your Yokoy Platinum Visa cards so that your employees request their own company cards.
- Approving or rejecting employee card requestsEmployees can request their own company cards. You can approve or reject requests and change the card settings.
- Video Series | Yokoy Pay: Introduction to the Card Admin roleThis video series introduces you to the Pay Card Admin role, including ordering and managing Yokoy cards.
- Reporting fraudulent transactions on your Yokoy Platinum Visa cardIf you detect suspicious activity on your Yokoy Platinum Visa card, you need to freeze ASAP to prevent further fraudulent activity.
- Setting up the addresses for your Yokoy Platinum Visa card accountBefore you can start using your Yokoy Platinum Visa card, you need to set up the default address(s) used for shipping cards.
- Download monthly card statements for Yokoy Platinum Visa cardsGet a monthly statement of all transactions in your Yokoy Platinum Visa card account.
- Download daily statements (CAMT.053)
Yokoy Smart Lodge Cards
Securely pay for flights, rail, hotels, and travel services.
- What is the Yokoy Smart Lodge Card?Securely pay for flights, rail, hotels, and travel services with a single Smart Lodge card, integrated with your travel management provider.
- Getting started with the Yokoy Smart Lodge CardsSecurely pay for flights, hotels, and travel services with Yokoy Smart Lodge Cards, fully integrated with your travel management provider.
- Activate Yokoy Smart Lodge CardsTo let your travel admin create lodge cards, you need to first enable the feature in your organization and for the specific company.
- Create a lodge card for your companyTo start using Yokoy’s Smart Lodge Card in your travel booking system as a payment method, you first need to create a card.
- Manage Yokoy Smart Lodge CardsLearn how to use and manage every feature of your Yokoy Smart Lodge Card.