A critical part of your tasks in Yokoy as a cardholder is to submit all of your expenses, regardless if you paid them privately or with your company card.

However, when paying with a company-funded card, some cardholders may think there‘s no need to submit expenses for their card transactions any time soon after they‘ve made a payment with their card.

Your card admin has set up Yokoy to automatically freeze your card if you haven‘t or are about to submit a number of card expense reports late. Expense reports are considered as being “late“ when you fail to match a transaction with its corresponding expense report within a certain number of days as defined by the card admin after making a payment with your Yokoy Platinum Visa card.

Twenty-four hours (24h) before Yokoy automatically freezes your card, you receive an email or a push notification on your mobile phone (or both) telling you to match all your unmatched transactions with the corresponding expense reports. Otherwise, your card will be automatically frozen.

If you ignore the message, your card will be frozen twenty-four hours later. You will no longer be able to use your card until you have solved this issue.

To solve this issue, depending on whether you use the web app or the mobile app.