🌐 Web 📱 Mobile | 👤 Cardholder
If you have forgotten your PIN, Yokoy offers you a quick and easy way to look it up directly on your web and mobile app.
✏️ Note
This feature is only available for physical cards, as virtual cards do not have PINs.
Check the PIN on the web app
To look up your PIN on your web app, go to Submitter > Card transactions. Make sure you‘ve selected your card in the Company card dropdown list. All applicable card actions are shown on the right side of the screen.
Click Show PIN to reveal your card PIN.
Check your PIN on the mobile app
To look up the PIN on your mobile app, go to the Cards menu on the bottom of your screen and tap the Card list tab, located at the top right corner of your screen.
Select your card (in case you have multiple cards) and tap More actions. Now, you are directed to a new page where you can find the card actions.
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Click View PIN to reveal the card PIN number of your card. A new window opens in which you need to confirm your action by clicking on Reveal. After that, Yokoy shows you your PIN.
🚧 Caution
Never write down or share your PIN number.