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Cardholder guide
Activating your Yokoy Platinum Visa cardIf a Yokoy Platinum Visa card has been pre-ordered for you, follow these steps to activate it and complete the order process.
Is my Yokoy Platinum Visa Card free of charge?In general, our company card is free of charge and unlimited available.
What features does my Yokoy Platinum Visa card have?You can manage your card directly in our web and mobile app.
How can I freeze my Yokoy Platinum Visa card?Freezing your card temporarily pauses transactions from being made with your card.
How can I see my Yokoy Platinum Visa card details?You can use your card details to make purchases or reservations online.
How can I look up the PIN of my Yokoy Platinum Visa card?You forgot the PIN of your Yokoy company card? Don‘t worry. Yokoy offers you a quick and easy way to look it up.
How do I change the phone number or security questions associated with my Yokoy Platinum Visa card?Update the phone number or security questions used to verify online transactions.
How can I change the PIN for my Yokoy Platinum Visa card?Update your card PIN at any time directly in Yokoy.
Reporting your Yokoy Platinum Visa card as lost or stolenReporting your card as lost or stolen stops transactions from being made with your card.
How can I get support for my Yokoy Platinum Visa card?Contact us for help with your card.
How can I view my spend controls of my Yokoy Platinum Visa card?Spend controls show your spend limits to specific merchant categories, general spend limits, and if your card is enabled for ATM withdrawal.
My Yokoy Platinum Visa card has been automatically frozenYour card has been frozen or will be frozen due to too many late receipts? Solve this issue by submitting your expenses.
Request a Yokoy Platinum Visa cardGet a company card to pay for your expenses.