Following the verification process for your card account by the bank, no manual forms or physical signatures are necessary for you to receive your cards. Instead, with just a few clicks, you can put in an order. Once activated by the card user and depending on your card type, your Yokoy Platinum Visa cards are available immediately. Virtual and physical cards can be used immediately online. Physical cards are delivered within the following ten business days.

To order Yokoy Platinum Visa cards for your employees:

To start ordering your Yokoy Platinum Visa cards, go to the Corporate cards section, select Account and admin. After selecting the corresponding legal entity in the Company field, click Order card in the top right corner of the screen.

After you‘ve clicked Order card, you are directed to a new page where you can set up the configuration of your new card. The process is separated into six steps:

As you complete these steps, you can go back to the previous step at any stage by clicking the link in the left process flow.

First, select the card type depending on your specific scenario:

Click Next to continue.

Here, you need to enter the address to which your card order is assigned. This step is only required for physical cards. Virtual and single-use cards are automatically assigned to the default company address since no physical card is issued.

You can choose to ship the card to your company address or the cardholder’s home address. The shipping address must be in a country where Yokoy Platinum Visa cards are available (i.e. EU & UK, and Switzerland). Otherwise, you cannot proceed with the order.

If you select Ship to company address, you see the default company address set up for the card account. However, you can enter a new address as required.

If you select Ship to home address, you can manually enter a home address for the cardholders selected in the next step. By default, Yokoy takes the home address set in the user‘s profile. If none exists, it uses the default company address specified in the Company address field as a fallback solution. In any case, you can manually adjust the address in the next step.

Click Next to continue.

Search and select the names of the employees you want to order a card for. If you select multiple names, each person selected is issued a separate card.

To choose the employees to be issued a card, you can either click:

When scrolling down, you see all selected employees. You can view whether they already have a company card, and if they do, how many cards they have. Click the trash icon beside the employee‘s name to remove this person from the card order.

If you selected Ship to home address in the Card logistics step, Yokoy indicates the address to which the card will be shipped for the employee.

By default, Yokoy takes the home address from the user's profile. If it doesn't exist or is incomplete, Yokoy uses the company address.

You can manually change the address for each user where Yokoy has taken the company address as a fallback solution. If you enter a new home address, you can save this address to the user‘s profile by selecting the Save home address to user profile checkbox.

Click Next to continue.

You need to define a card alias for each cardholder. A card alias is a name that is used to identify the card more easily in Yokoy. It isn‘t sent to the card manufacturer or saved by the card provider. It‘s solely handled by Yokoy.

On the other hand, the card name is the embossing name. This means it is the name that is sent to the card manufacturer and is ultimately printed on the card. This name is limited to 21 characters. In Yokoy, this name is shown on the card visual.

Click Next to continue.

Now, you need to define the spending limits and additional controls for the cards.

You can determine the spending limit, set up controls to prevent late receipt submission for card expenses, prevent ATM withdrawals, and define where the card can be used.

Depending on whether it is a physical, virtual, or single-use card, the spending limit options may vary.

The spending limit on the physical and virtual Yokoy Platinum Visa cards are subject to certain conditions and may not exceed these limits:

For physical and virtual cards, select the Auto-freeze card when too many receipts are late checkbox if you want to automatically freeze cards if the cardholder has too many late receipts. A late receipt is one that hasn’t been matched within a predefined number of days.

If you want to exclude cards from the auto-freeze, you can deactivate this feature individually for each card after activation.

For physical cards, you can choose to allow or prevent cardholders from withdrawing cash from ATMs by selecting or unselecting the Enable ATM cash withdrawals checkbox.

Choose which categories you want to restrict card payments. If you deauthorize one of these categories, if the cardholder attempts to make a purchase at a business with that category, the card transaction is refused.

Click Next to continue.

In the last step, you see an overview of your order. Here, you need to check all data before confirming the order. If you need to make changes, click on the pencil icon to switch to editing mode.

Once you have checked all data, click Confirm order to submit your request.

To complete your card order, your users need to activate their Yokoy Platinum Visa cards in Yokoy. Cardholders need to provide and verify their phone number, set answers to the security questions, and in the case of physical cards, create a PIN, to configure their security settings and activate their card.

You can see if a card has been activated by checking if the status changed from Draft to Active in Corporate Cards > Accounts and admin.
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Once activated, your card order is processed. Virtual cards are available immediately for use. Physical cards arrive within ten business days of activation to the office address you provided. Once the cards are available, cardholders can start to use their card to manage their expenses.