🌐 Web 📱 Mobile | 👤 Cardholder
If your Yokoy Platinum Visa card is stolen or becomes lost, it‘s important that you report it to prevent any unauthorized transactions.
You can either inform your company‘s card admin so they can report it or you can report it yourself in Yokoy. When you report a card as lost or stolen, the existing card is terminated, stopping any transactions from being made, and a new card number is issued.
To report your card as lost or stolen, go to the Submitter > Card transactions menu in the web app or to the Cards > Card menu in the mobile app.
Make sure to select the correct card. Once you see your card displayed on screen, click Report lost or stolen card.
You are shown a warning that indicates that the existing card will be terminated and a new one will be shipped to the address shown. Click Terminate card to confirm. Card admins can also report a card as lost or stolen for you.
✏️ Note
Card termination is permanent and cannot be reversed.
If you report your card as lost but then find it, you can‘t use it to pay for expenses as it has been already terminated. You must use the new card that has been issued.