Yokoy Pay guide
Learn more about your role as a cardholder and/or card admin of Yokoy and UBS cards.
Know Your Business (KYB) Onboarding Journey at Yokoy (EU)Onboard your entity through the KYB process – this is a requirement for all Yokoy Pay customers in the EU for each entity to be onboarded.
Know Your Business (KYB) Onboarding Journey at Yokoy (CH)Onboard your business through the Know Your Business process. This is a requirement for all first-time Yokoy Pay customers in Switzerland.
Providing an in-date and acceptable copy of your proof of addressFor the KYB process for Yokoy Pay, you need to provide a valid, legible, fully visible copy of a utility bill or similar with your address.
Understanding and accessing the Ultimate Beneficial Owner (UBO) RegisterFor the KYB process for Yokoy Pay, you may need to provide an Ultimate Beneficial Owner (UBO) register.
Understanding and accessing the shareholder registerFor the KYB process for Yokoy Pay, you need to provide the shareholder register, which records company ownership.
Providing a certified ownership and organizational structure chartFor the KYB process for Yokoy Pay, you need to provide a certified chart of your organizational structure, including all legal persons.
Providing an in-date and acceptable copy of your proof of identityFor the KYB onboarding process for Yokoy Pay, you need to provide a valid, legible, fully visible copy of your identity document.
Getting started with Yokoy Platinum Visa cardsAs card admin, your new Yokoy Platinum Visa offers you a range of features to make managing your company’s card spending much easier.
Using your Yokoy Platinum Visa cardYour new Yokoy Platinum Visa card offers you a range of features to make managing your expenses much easier.
What‘s a virtual card and when should I use one?Learn about the differences of virtual and physical cards and when you should consider which card type.
Yokoy Platinum Visa card FAQsHere you’ll find some of the commonly asked questions about the Yokoy Platinum Visa cards.
Why can‘t I ship the card to my country?You can only request that a card be shipped to your address if you live in a country where Yokoy Platinum Visa cards are available.
Card dispute typesLearn how to dispute suspicious or incorrect transactions on your Yokoy Platinum Visa card – including steps to be taken and required proof.
How do I pay with Google Pay?In this article, we‘ll explain how you can use Google Pay to tap and pay with your Yokoy Platinum Visa card stored in Google Wallet.
How can I add my Yokoy Platinum Visa card to Google Wallet?To use Google Pay with your Yokoy Platinum Visa card, we‘ll show you how to add it to your Google Wallet.
What’s Google Pay and how does it relate to Google Wallet?This article explains what Google Pay and Google Wallet are and how to use it with your Yokoy Platinum cards.
Why can’t I pay with Google Pay?This guide should help you determine the possible cause why you aren‘t able to use Google Pay with your Yokoy Platinum Visa card.