🌐 Web | 👤 Cardholder
You can change your PIN at any time in Yokoy:
Make sure to set your PIN to a number you can remember.
Avoid using a PIN that can be easily guessed.
Never share your PIN with anyone else.
✏️ Note
This applies to physical cards only as virtual cards don‘t have a PIN.
To change your PIN, go to the Submitter > Card transactions menu and select your card in the Company card dropdown list.
Once you see your card displayed on screen, you‘ll find the card actions displayed on the right.
Click Security and PIN to set a new PIN for your card.
Follow the instructions on the screen to set a new number. Your PIN must be 4 digits-long. The number you set is automatically refused if it is easily guessable (i.e. 1234).
Additionally, to make your Yokoy Platinum Visa card work offline (i.e. in POS terminals without an active internet connection), you‘ll need to activate your card and new PIN in an ATM by checking the account balance or making a cash withdrawal (if allowed for your card). Once you‘ve done this, your new PIN will be fully updated.
✏️ Note
To update your security questions or the phone number associated with your Yokoy Platinum Visa card, see How do I change the phone number or security questions associated with my Yokoy Platinum Visa card?