Criminals are constantly evolving to steal sensitive information including your Yokoy Platinum Visa card information. Common ways to steal this information are:
Phishing: Uses fraudulent emails and fake websites to trick victims into revealing sensitive data.
Smishing: Deceptive text messages (SMS) to lure victims into sharing personal information or clicking malicious links.
Vishing: Voice calls or voicemails to manipulate victims into divulging confidential information.
Tips for protecting your Yokoy Platinum Visa cards
Here you have some key tips for protecting your Yokoy Platinum Visa card from phishing, smishing, and vishing:
Be wary of unexpected messages and calls
If you receive an unexpected call or message from an unknown source, if possible, do not engage at all, as scammer may note your business or employees as being receptive of their scams.
Use caution when clicking links
Never click on links contained in emails or messages from unknown sources.
Never share confidential information with anyone unknown to your business
Even if you receive a call or messages from someone claiming to be from a reputable company, never give them private details like card numbers or passwords. If you have dealt with the company in the past, end the call and go to their official website where your can verify if the original communication was legitimate.
Report attempts to your organization’s cybersecurity or IT department
If you have receive communication to your organization’s email domain or work telephone number, it could be possible your organization as a whole is being targeted. By informing those responsible for data security in your organization, you can assist them in blocking incoming communication and raising awareness to protect other employees from falling victim to scams.
What should I do if I believe my Yokoy Platinum Visa card number may have been compromised via these or any other methods?
Report your card as lost/stolen via the Yokoy website or Yokoy app. Check recent transactions on your Yokoy card to determine if any unauthorized card activity has taken place.
If unauthorized transactions have occurred, inform your organization’s admin for Yokoy Pay. Your admin can create a transaction dispute for the Yokoy Pay Fraud Risk team.