Common troubleshooting
Having trouble when using Yokoy? Here you find the answers to the most common issues.
By Yokoy1 author8 articles
- Yokoy isn’t working. What do I do?Unable to submit an expense or invoice? Can‘t get the Yokoy page to load? Here‘s what to do...
- I have trouble activating my accountAn error occurs when clicking on the Yokoy activation link in your email? Don't worry, this is how to solve the issue.
- I have issues when using the Yokoy web appWhenever you have problems with the Yokoy web app - be it processing issues or the page is displayed incorrectly - here's what to do.
- My web browser can't load the Yokoy websiteThere are several reasons why your browser is unable to load the Yokoy website. Here, you can find out how to solve the problem.
- Why is the automatic matching not working?There are several reasons why the automatic matching fails. You can find the most common reasons here.
- My expense with the status "Ready for export" cannot be exportedRead this article to find out how this issue can be fixed quickly and easily.
- Why am I getting in-app notifications in English instead of my set language?In-app notifications are our way of alerting you to new or existing features and giving you more information about them.
- Why am I asked to log in again?If your session is idle, Yokoy automatically logs you out to protect sensitive information.