Usually, Yokoy automatically matches a card transaction with an expense report. However, there are some cases when the automatic matching fails. You can find these here.
Reasons for failed automatic matching
The expense report has not been submitted yet by the Submitter
Action required: Please submit the expense report
The payment method was set to Paid privately or the wrong company card was chosen
Action required: Please adjust the payment method to company credit card and select the correct card used for payment
The Submitter submits an expense without a receipt and did not enter the correct payment date
Action required: Adjust the payment date on the expense report
The transaction has not been imported yet
No action required from submitter: Wait until the card transaction has been imported either by the finance user or via the API
The transaction was matched, but the Submitter created a new expense report for the same transaction
Action required: Please ensure that the corresponding card transaction has already been matched with the correct expense report. Then, find the card expense report that was created (& submitted) twice and delete it.The deviation between the transaction and expense date is too large
Action required: Please check if the payment date on the receipt and the extracted payment date on the expense report match and adjust if necessary
The deviation between the transaction and expense amount is too large
No action required from submitter: The deviation can only be adjusted by the admin user, so automatic matching will occur. The tolerance can be adjusted in the Admin menu under the Transaction settings tab. We recommend adjusting the deviation temporarily and reverting back to the originally defined tolerance after matching.