š Web | š¤ Invoice processor
If your invoice contains errors, incomplete data, or is considered as fraud, you can reject the invoice and directly contact the supplier about it.
To reject an invoice, go to the Invoice processor > Invoices menu, select the invoice you want to reject, and click the Reject button at the top right corner of the invoice report.
A new window opens where you need to select a reason for rejecting the invoice from the dropdown list and add a comment to further clarify the reason.
Optionally, you can link it to another invoice and decide if you want to notify the supplier directly about the rejection by clicking theĀ Send email to supplier checkbox.
When select this option, three new fields appear:
Supplier email
Subject
Email text
These fields enable you to compose an email to the supplier directly from Yokoy. The supplierās email address is taken directly from the Supplier master data, if entered. You can manually enter an email address if not provided.
Where the rejected invoice includes attachments, you can choose if you want to include the attachments in the email and choose which ones to include.
Once youāve written your email, click Confirm to notify the supplier about the rejection.
The rejection reason and additional comments are logged in the invoice's history.
